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4 Rules of Customer Service


Ways to Attend to Customers in an Organization in Order to Portray Friendliness

My take on this

Customer service is key in any business.  In every form of communication, it is imperative that friendly service is given.  There are many ways to provide friendly, excellent service in any form of communication.  These apply to all types of businesses as well.  These methods are some I have used successfully in the past and plan to continue to use in the future.  Let’s take a look.
1.     The first and foremost of any excellent customer service is a smile.  Whether over the phone, or in person, a smile goes a long way.  When you smile, you invite others to smile as well.  It is a contagious act and is able to resolve a great majority of problems.  The important part of every smile is that it is real.  If you are grinding your teeth through a smile, everyone will notice.  If you are genuine and have a real smile, everyone will appreciate it more. The key to start every great experience with every customer is to SMILE.
2.     The second, and just as critical as the first, is tone.  The tone of voice, or even the tone within messages, can make or break a great customer experience.  If the tone seems irritated or harsh, then you will not give great service.  If the tone seems to be upbeat and happy, you got it in the bag. However, tones can also be too straightforward and to the point.  These types can seem like you are being short with the customer or that you are holding back information.  These should be avoided as well. Tone of voice is very important.
3.     Third is to be as transparent and helpful as possible to all customers.  If a customer feels as though you are hiding things, as I stated above, they will likely not trust what you are saying. However, when you give them too much information, they won’t know what to do with it all and will likely just leave unsatisfied.  The key is to give them just a little more than they ask for, and the reason why is to raise their awareness that you have more information available if they desire.  It also peaks interest and tempts them to ask more questions, allowing you to provide them with an even better experience.
4.     The last, and equally as important as the rest, is the closing statement to all customer experiences.  You want to instill in them your gratitude for being a customer and the importance they are to you and your business.  However, you cannot smother them because then it seems desperate. When you thank a customer, you thank them sincerely and fully. You also ask them if there is anything else they need and to be sure to contact you if there is.  Tell them it was your pleasure to serve their needs and for them to have a wonderful day.  These are things you hear often from places that give great service, and some may say it is cliché or overused, but those who use it have greater success than those who do not.
These four key elements to a great customer service experience will always portray friendliness, especially when they are used as sincerely as possible.  There are many other small things that can be done, such as eye contact, a great handshake, and a great presentation. When I say presentation, I mean executing the customer service methods above as perfectly as possible, while presenting yourself as a knowledgeable, friendly, confident, and grateful employee who desires every customer to have an amazing experience. So, smile, have a great tone, be as transparent and knowledgeable as you can without overwhelming the customer, and show your gratitude towards every customer you encounter.  This is how to portray friendliness with every customer. Thank you.

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