Ways to Attend to Customers in an Organization in Order to
Portray Friendliness
My take on this
Customer service is key in any business. In every form of communication, it is
imperative that friendly service is given.
There are many ways to provide friendly, excellent service in any form
of communication. These apply to all
types of businesses as well. These
methods are some I have used successfully in the past and plan to continue to
use in the future. Let’s take a look.
1.
The first and foremost of any excellent customer
service is a smile. Whether over the
phone, or in person, a smile goes a long way.
When you smile, you invite others to smile as well. It is a contagious act and is able to resolve
a great majority of problems. The
important part of every smile is that it is real. If you are grinding your teeth through a
smile, everyone will notice. If you are
genuine and have a real smile, everyone will appreciate it more. The key to
start every great experience with every customer is to SMILE.
2.
The second, and just as critical as the first,
is tone. The tone of voice, or even the
tone within messages, can make or break a great customer experience. If the tone seems irritated or harsh, then
you will not give great service. If the
tone seems to be upbeat and happy, you got it in the bag. However, tones can
also be too straightforward and to the point.
These types can seem like you are being short with the customer or that
you are holding back information. These
should be avoided as well. Tone of voice is very important.
3.
Third is to be as transparent and helpful as
possible to all customers. If a customer
feels as though you are hiding things, as I stated above, they will likely not
trust what you are saying. However, when you give them too much information,
they won’t know what to do with it all and will likely just leave
unsatisfied. The key is to give them
just a little more than they ask for, and the reason why is to raise their
awareness that you have more information available if they desire. It also peaks interest and tempts them to ask
more questions, allowing you to provide them with an even better experience.
4.
The last, and equally as important as the rest,
is the closing statement to all customer experiences. You want to instill in them your gratitude
for being a customer and the importance they are to you and your business. However, you cannot smother them because then
it seems desperate. When you thank a customer, you thank them sincerely and
fully. You also ask them if there is anything else they need and to be sure to
contact you if there is. Tell them it
was your pleasure to serve their needs and for them to have a wonderful
day. These are things you hear often
from places that give great service, and some may say it is cliché or overused,
but those who use it have greater success than those who do not.
These four key elements to a great
customer service experience will always portray friendliness, especially when
they are used as sincerely as possible.
There are many other small things that can be done, such as eye contact,
a great handshake, and a great presentation. When I say presentation, I mean
executing the customer service methods above as perfectly as possible, while
presenting yourself as a knowledgeable, friendly, confident, and grateful
employee who desires every customer to have an amazing experience. So, smile,
have a great tone, be as transparent and knowledgeable as you can without
overwhelming the customer, and show your gratitude towards every customer you
encounter. This is how to portray
friendliness with every customer. Thank you.
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